ZyXEL Communications ADSL VoIP IAD with 802.11g Wireless 2602HW Series Podręcznik Użytkownika Pobierz pdf (Strona 421)

100

101

Prestige 2602HW Series User’s Guide

Chapter 44 Troubleshooting 421

44.6 Problems with Internet Access

44.7 Problems with the Password

Table 144 Troubleshooting Internet Access

PROBLEM CORRECTIVE ACTION

I cannot access

the Internet.

Make sure the Prestige is turned on and connected to the network.

If the DSL LED is off, refer to .

Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or

the section on Internet Access (SMT).

Make sure you entered the correct user name and password.

If you use PPPoE pass through, make sure that bridge is turned on. See Chapter 23

on page 273 for details.

For wireless stations, check that both the Prestige and wireless station(s) are using

the same ESSID, channel, WEP keys (if WEP encryption is activated) and

authentication method.

Internet

connection

disconnects.

Check the schedule rules. Refer to Chapter 41 on page 399 (SMT).

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to

Chapter 7 on page 109 (web configurator) or Chapter 28 on page 295 (SMT).

Contact your ISP.

Table 145 Troubleshooting the Password

PROBLEM CORRECTIVE ACTION

I cannot

access the

Prestige.

The username is “admin”. The default password is “1234”. The Password and

Username fields are case-sensitive. Make sure that you enter the correct password

and username using the proper casing.

If you have changed the password and have now forgotten it, you will need to upload

the default configuration file (Refer to Section 2.1.2 on page 58). This restores all of

the factory defaults including the password.

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