Zyxel-communications 802.11g Wireless ADSL2+ 4-port VoIP IAD P-2602HWNL Instrukcja Użytkownika Pobierz pdf (Strona 353)

P-2602HWNLI User’s Guide

Chapter 27 Troubleshooting 353

27.4 Problems Accessing the ZyXEL Device

27.4.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

Table 154 Troubleshooting Accessing Your Device

PROBLEM CORRECTIVE ACTION

I cannot

access the

ZyXEL Device.

The username is “admin”. The default password is “1234”. The Password and

Username fields are case-sensitive. Make sure that you enter the correct password

and username using the proper casing.

If you have changed the password and have now forgotten it, you will need to use the

RESET button to restore all of the factory defaults including the password.

I cannot

access the

web

configurator.

If you are using Internet Explorer in Windows XP or Windows Server 2003, make sure

you allow pop-up windows, JavaScripts and Java permissions or set the Internet

security level lower than High in Internet Explorer (in Internet Explorer, click Tools >

Internet Options > Security > Custom Level...). See Section 27.4.1 on page 353 for

more information.

Make sure that there is not a telnet session running.

Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Refer to

the instructions on checking your WAN connection.

Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Refer to for

instructions on checking your LAN connection.

Check that you have enabled web service access. If you have configured a secured

client IP address, your computer’s IP address must match it. Refer to the chapter on

remote management for details.

Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet

for LAN access.

If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the

URL.

See Section 27.4.1 on page 353 to check that pop-up windows, JavaScripts and Java

permissions are allowed.

You may also need to clear your Internet browser’s cache.

In Internet Explorer, click Tools and then Internet Options to open the Internet

Options screen.

In the General tab, click Delete Files. In the pop-up window, select the Delete all

offline content check box and click OK. Click OK in the Internet Options screen to

close it.

If you disconnect your computer from one device and connect it to another device that

has the same IP address, your computer’s ARP (Address Resolution Protocol) table

may contain an entry that maps the management IP address to the previous device’s

MAC address).

In Windows, use arp -d at the command prompt to delete all entries in your computer’s

ARP table.

I cannot

remotely

manage the

ZyXEL Device

from the LAN

or WAN.

Refer to Section 21.1.1 on page 289 for scenarios when remote management may not

be possible.

Use the ZyXEL Device’s WAN IP address when configuring from the WAN.

Use the ZyXEL Device’s LAN IP address when configuring from the LAN.

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