Prestige 623R-T ADSL Dual-link Router
ZyXEL Prestige 623R-T1 Quickstart Guide for IOL Broadband – Page 17
PROBLEM SUGGESTED CORRECTIVE ACTIONS
Windows does not
auto-detect the
USB connection to
the Prestige.
Make sure the Prestige is turned on and connected to the USB port on the computer.
Perform a hardware scan by clicking Start, Settings, Control Panel and double-clicking
Add/Remove Hardware. (Steps may vary depending on the version of Windows.) Follow the
on-screen instructions to search for the Prestige and install the driver.
Check for possible hardware conflicts. In Windows, click Start, Settings, Control Panel,
System, Hardware and then click Device Manager. Verify the status of the Prestige under
Network Adapter. (Steps may vary depending on the version of Windows.)
Connect the Prestige to another computer. If the error persists, you may have a hardware
problem. In this case, you should contact your local vendor.
Try manually installing the USB driver. (Choose “Install Driver” from the CD menu.)
USB driver
installation
crashes my
computer.
You may have a sniffer program installed. Remove any sniffer applications on the computer and
reboot the computer.
Reinstall the USB driver again.
I cannot access
the web
configurator.
The default user name is “admin” and the default password is “1234”. If you have changed the
password and have forgotten, you need to reset the Prestige. See User’s Guide.
Make sure you type in the correct IP address. The default IP address is 192.168.1.1. If you
changed the Prestige default IP address, enter the new one as the URL.
Check that your computer IP address and the Prestige IP address are on the same IP subnet.
(See the User’s Guide for more details about IP subnet concepts.)
I cannot “ping” any
device on the LAN.
If all of the LAN LEDs are off, check the cables between the Prestige and your computer or hub.
Check the TCP/IP configuration on your computer. Make sure that the IP address and the
subnet mask of the Prestige and the computer are in the same range.
I cannot get a
WAN IP address
from IOLBB.
Ensure you have entered your user name and password details correctly. Did you include
@iolbb at the end of your user name?
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the phone line (via the microfilter) and to
your computer.
If the Prestige’s DSL LED is off, check the cable between the Prestige and the microfilter and
between the microfilter and your phone socket.
Make sure you entered your user name correctly.
Should you have any queries regarding IOL Broadband or any Esat BT service,
please don't hesitate to call us on Freephone 1800 923 222. For any technical
queries you may have, contact our technical support team on 1890 923 111.
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